Cancellation Policy

Standard Cancellation Terms

At noburastay: Velvet Mirage Casino Hotel, we understand that plans may change. Our cancellation policy is designed to be fair while maintaining our high standards of service.

1. Standard Room Reservations

• Free cancellation up to 48 hours before check-in
• One night's charge for cancellations within 48 hours
• Full stay charge for no-shows

2. Suite Reservations

• Free cancellation up to 72 hours before check-in
• 50% charge for cancellations within 72 hours
• Full stay charge for no-shows

3. Special Event Periods

• 7-day cancellation policy applies
• Full payment required at booking
• No refunds for cancellations within 7 days

4. Group Bookings

• Custom cancellation terms apply
• Detailed in group booking contract
• Contact our events team for specifics

5. Modification of Reservations

Modifications to existing reservations are subject to:

• Availability at time of modification
• Rate differences may apply
• Must be made at least 48 hours in advance

6. Force Majeure

Special considerations apply for cancellations due to:

• Natural disasters
• Government travel restrictions
• Other extraordinary circumstances

7. Refund Process

• Processed to original payment method
• May take 5-10 business days
• Confirmation sent via email

8. How to Cancel

Reservations can be cancelled through:

• Online booking portal
• Email: [email protected]
• Phone: +1 (555) 123-4567